Privacy Statement

Privacy statement

Eneco (N.V. Eneco Beheer and its affiliated companies that together constitute Eneco Group) attaches importance to the protection of the privacy of its customers and the visitors to its website. Personal data of customers and visitors is treated with care and protected. Eneco processes personal data in accordance with the Personal Data Protection Act and other privacy laws.
The responsibility for the processing of data lies with N.V. Eneco Beheer.
Eneco has reported its processing operations to the supervisor, the Personal Data Protection Authority.

Processing of personal data

Eneco processes your personal data in connection with the efficient and effective operation of Eneco and companies within its group, in particular in connection with carrying out the following activities:

a) assessing and accepting a customer and establishing and implementing agreements with customers and relationship management;
b) processing of data for (direct) marketing purposes;
c) collection of receivables on behalf of third parties;
d) fulfilling legal obligations;
e) for the benefit of management information, the development of products and services and in connection with determining the overall strategy and policy;
f) creditor and debtor management;
g) audits;
h) dealing with disputes, questions and complaints;
i) carrying out analyses of personal data for statistical and scientific purposes.

Marketing

Eneco also uses your data collectively, for example for the purpose of providing information to you on (new) relevant products, services and/or activities of Eneco and its carefully selected partners.
You can notify Eneco via eneco.nl/vraag or in writing (Freepost 5166, 3000 VB Rotterdam) if you do not wish to receive information on (new) products and services (by post, email, etcetera).

Click behaviour

General information regarding visits to the Eneco website is registered, including the most frequently visited pages, for the purpose of website optimisation. Eneco can also use the data to place more targeted information on the site to customise its services to the wishes of Eneco customers.
Eneco's website uses cookies. Cookies are small text files that are placed on your computer, tablet or mobile phone if you visit our website.

We use cookies for the following purposes:
  • To inform you as well as possible about our products and services. This way you get to see information that is most relevant for you.
  • Retrieving previous preferences.
  • For research, to optimise the website and improve its user-friendliness.

Some cookies are necessary. These cookies allow you to use the functionalities of the website, such as online customer registration, informing Eneco of a change in address and to save login data for Mijn Eneco.

If you prefer not to receive any cookies, you can disable this functionality in the settings of your browser. Note: this means that not all functionalities of the website will work on your computer, tablet or mobile phone.

Here you will find a list of cookies that are placed on your computer, tablet or mobile phone if you consult our website and a description of their functionality.

Links to other sites

The Eneco website contains various links to websites of other parties. Eneco bears no responsibility for the way these parties handle your data. Therefore, we advise you to check if the website that you visit contains a privacy statement. If so, read this statement to see whether you agree with the privacy policy of the party concerned.

Securing personal data

Eneco takes appropriate technical and organisational measures to protect your personal data against destruction (accidentally or unlawful), loss, misuse, forgery, unauthorized access or disclosure or any other form of unlawful processing of your personal data. In doing so, Eneco weighs up the risks, technical possibilities and the implementation costs.

What are your rights?

You are entitled to ask Eneco if it processes any of your personal data. If this is the case, you can request an overview of that data in writing. If you believe that your personal data is not correct or that Eneco is not entitled to process your data, you can request Eneco to change or remove your personal data.
Eneco will let you know within four weeks to what extent your request can be complied with. Before such a request is processed, Eneco is entitled to ask you for a proof of identity. Send your request to Eneco under the topic 'privacy' via eneco. nl/vraag or in writing to the address Freepost 5166, 3000 VB Rotterdam.
You can notify Eneco in the same manner if you do not wish to receive marketing material and you can unsubscribe from receiving emails at any time using the unsubscribe link at the bottom of our emails.

Questions

Any questions or remarks concerning our privacy policy can be sent to Eneco under the topic 'privacy' via eneco.nl/vraag or in writing to the address Freepost 5166, 3000 VB Rotterdam.

Changes

Eneco reserves the right to make changes to the privacy statement.